FAQs

1. What types of products do you offer?

We offer a wide selection of apparel and accessories designed for everyday wear, including tops, bottoms, outerwear, and seasonal collections.

2. Do you ship internationally?

Yes. We provide worldwide shipping to more than 200 countries and regions.

3. How long does delivery take?

Delivery times vary by location. Most orders arrive within 8–25 business days, excluding processing time.

4. How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You may use it to track your package on our tracking page or through the carrier’s website.

5. What is your processing time?

Processing typically takes 2–7 business days before shipment.

6. Do you offer free shipping?

Yes. Free shipping is available on orders exceeding the minimum purchase threshold listed on our website.

7. What payment methods do you accept?

We accept major credit cards such as Visa, MasterCard, American Express, as well as PayPal.

8. Can I change my order after it has been placed?

Order changes may be possible before processing begins. Please contact customer support immediately for assistance.

9. How do I request a return or refund?

To initiate a return, please contact us with your order number and reason for return. Our team will review your request and provide instructions.

10. What items are eligible for return?

Items must be unused, unwashed, in original condition, and include all packaging and tags.

11. Do I need to pay for return shipping?

Return shipping fees apply unless the return is due to an error on our part or a defective product.

12. When will I receive my refund?

Refunds are typically processed within 7–10 business days after the returned item is received and inspected.

13. What should I do if my order arrives damaged?

Please contact customer service with photos or video evidence within the required time frame so we can assist you promptly.

14. Do you offer exchanges?

Exchanges may be available depending on stock. Please contact our team to confirm availability.

15. How can I contact customer support?

You may reach us via email at service@stussyhoodieusa.shop. Our team will respond as soon as possible.