Refund Policy

This Refund & Return Policy outlines the conditions under which customers may request returns, exchanges, or refunds. Our objective is to ensure a transparent and reliable process for all orders placed through our store.

1. Eligibility for Returns

Customers may request a return within 30 days of receiving their order. Returned items must meet the following conditions:

• Unworn, unwashed, and unused.

• All original tags and packaging included.

• Free of odors, stains, and pet hair.
  Items that do not meet these standards may be rejected.

2. Return Request Procedure

To initiate a return, customers must contact our support team with the order number, product details, and a brief explanation of the issue. Our team will provide return instructions and the designated return address. Unauthorized returns may not be accepted.

3. Non-Returnable Items

The following items are not eligible for return:

• Personalized or custom-made products.

• Final-sale or clearance items.

• Gift cards or promotional items.

4. Refund Processing

Refunds are issued after the returned item is received and inspected. Processing typically takes 3–10 business days. Refunds are credited to the original payment method only. Shipping fees and customs duties are non-refundable.

5. Exchanges

Exchanges are subject to inventory availability. If the requested replacement is unavailable, a refund may be issued instead.

6. Damaged or Incorrect Items

Customers must notify us within 7 days of delivery if an item arrives damaged or incorrect. Photo evidence is required. We will arrange a replacement or refund based on the customer’s preference.

7. Return Shipping Costs

Customers are responsible for return shipping fees unless the item is defective or shipped incorrectly.