Shipping Policy

At STUSSYHOODIEUSA, we are committed to delivering your order quickly, securely, and with full transparency. The following policy outlines how we process and ship all customer orders worldwide.

1. Global Shipping Coverage

We proudly ship to more than 200 countries and regions. All orders are handled through trusted international couriers to ensure a reliable delivery experience.

2. Processing Time

Orders typically require 2–7 business days for processing. During peak seasons or high-volume periods, processing times may be slightly extended.

3. Estimated Delivery Timeframes

Delivery times vary by destination. Standard estimated timeframes are as follows:

  • United States: 8–25 business days

  • Canada & Europe: 8–25 business days

  • Australia & New Zealand: 8–25 business days

  • East Asia: 8–20 business days

  • Southeast Asia: 8–20 business days

  • Middle East: 10–25 business days

  • Mexico, Central & South America: 12–28 business days

These estimates do not include processing time and may be affected by customs inspections, local carrier delays, or external factors.

4. Tracking Information

Once your order is shipped, a confirmation email containing a tracking number will be sent. Tracking may take 2–7 business days to update after dispatch. Customers may track shipments via our tracking page or the courier’s website.

5. Address Accuracy & Delivery Issues

Customers are responsible for providing complete and accurate shipping information.
Orders cannot be redirected once shipped.

If your package is marked as delivered but cannot be located, please:

  • Check with neighbors or your building management

  • Look for delivery notices or secure parcel locations

  • Contact our support team for further assistance

6. Customs & Duties

International shipments may be subject to customs inspections. Customers are responsible for any applicable import duties or taxes, unless otherwise stated on our website.

7. Lost or Delayed Shipments

If your tracking shows no movement for an extended period or the delivery exceeds the estimated timeframe significantly, please contact our support team. We will assist in coordinating with the carrier.

8. Customer Support

For any shipping-related questions, contact us at service@stussyhoodieusa.shop. Our team is available to ensure a smooth delivery process for every order.